membership terms and conditions
These terms apply to all of members joining weekly Direct Debit membership packages. First Base offers autopay membership options of 4 months minimum ($49.95/week), 6 months minimum ($44.95/week), and 12 months ($39.95/week).
Your membership will start from the date the membership form was filled out via our website or purchased via the MindBody app.
Your membership will continue automatically after the minimum period of four months is over unless you terminate your membership, in line with section 4 below.
Any person joining on our discounted rates must provide the following at point of joining:
- Corporate/Partnership rate (includes public sector key workers): You must provide a valid work email address to be eligible for this offer.
- Student rate: You must provide a student ID card at your first trial session. This will be checked on an annual basis to maintain this rate.
- Concessionary rate: You must provide ID with proof of date of birth (passport or driving licence) to be eligible for this offer.
- Discounted offers: From time to time we may offer discounted rates on our memberships. Theses offers will be time limited to 3 months, after which point your membership will automatically switch to our regular membership pricing.
2. Class timetables
We change our timetable regularly throughout the year. We provide 7 days notice for any timetable changes.
We may on occasion need to make additional temporary changes over and above seasonal changes to our class timetable. If classes have less than 3 people booked in within 4 hours of a class, we will contact each booked member and attempt to reshuffle times and bookings. In these circumstances, classes may be cancelled.
3. About your membership fees
a. Weekly membership fees
Weekly membership fees are paid in advance by Direct Debit. This will be taken from your bank account on the day of the week that you elected to sign up initially.
b. Missing membership fee payments
If you don’t pay your membership fee on time, we or our processing agent will e-mail to tell you. We will continue to attempt to collect your subscription by Direct Debit unless you contact our membership team and arrange alternative payment. Failed payments incur an automatic fee from Ezidebit. Your membership may be suspended until your account balance is resolved.
c. Fee changes
We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes.
4. Suspending, cancelling or transferring your membership
a. Suspending your membership
You can suspend your membership with seven days written notice. The maximum term of suspension is 30 days. If you require more than 30 days, one autopay will be charged after the 30 day period, and then the suspension may resume.
Medical conditions: If you have a medical condition which prevents you from training temporarily, we allow an extended suspension period. Medical suspension periods can be a maximum of twelve months. We will require proof of your medical condition (such as a doctor’s certificate). We will suspend your membership upon receipt of doctor's certificate or other proof.
When suspending your membership you will need to supply a re-start date; your membership fee payments will automatically re-commence on that date. You are responsible for ensuring that we have received written notice of your intention to suspend your membership and a re-start date. Please be mindful of your personal autopay day and be sure to arrange your days of suspension around your autopay. We are not responsible for knowing each clients day of payment.
If you have purchased a membership upfront, your suspension time will be added to your expiration date.
b. How to cancel your membership
Should you wish to cancel your membership you must give us four weeks notice. Your membership will end 7 days from the fourth payment. You will be able to attend classes for 7 days after your final payment.
Notices received after 17:30 will be deemed to have been received on the next working day. You are responsible for ensuring that we have received your written notice via email to firstname.lastname@example.org
Please avoid sending cancellation notices via social media.
c. Cancellations before your minimum term
Members are not able to cancel their membership prior to the minimum period they signed up for.
4 months minimum term ($49.95/week): Must have paid a minimum of 16 weekly autopays prior to the cancellation of their membership.
6 months minimum term ($44.95/week): Must have paid a minimum of 24 weekly autopays prior to the cancellation of their membership.
12 months minimum term ($39.95/week): Must have paid a minimum of 48 weekly autopays prior to the cancellation of their membership.
If you are in need of cancelling your membership prior to the minimum term, a medical certificate is required. In the event of an early cancellation, the client is required to pay an exit fee (the difference between a full priced weekly membership ($59.95/week) and their membership option x the number of weeks as a member).
Upfront memberships cannot be cancelled or refunded under any circumstances. All sales are final.
c. How to transfer your membership
Your membership is personal to you and cannot be assigned or transferred to another individual.
5. Our right to cancel your membership
We may cancel your membership immediately if you:
Break these terms and conditions
Put the health, safety or well-being of other members or our employees at risk
Allow other people to use your membership to attend classes
Engage in disruptive or violent behaviour
6. Our responsibility to you
We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue by anyone unless we have been negligent. If you have an accident or injure yourself at one of our classes you must report this to the instructor straight away.
7. Changes to these terms and conditions
We may change these terms and conditions. We will give you 7 days notice to inform you of any significant changes that may affect your membership and also publish the updated terms and conditions on our website.
These terms and conditions are effective from July 1 2021.