membership terms and conditions

These terms apply to all of members joining weekly Direct Debit membership packages with a minimum commitment period of four months.

1. Membership

Your membership will start from the date the membership form was filled out via our website or the initial email was sent to firstbasetb@gmail.com expressing the desire to join First Base.

Your membership will continue automatically after the minimum period of four months is over unless you terminate your membership, in line with section 4 below.

Any person joining on our discounted rates must provide the following at point of joining:

- Corporate/Partnership rate (includes public sector key workers): You must provide a valid work email address to be eligible for this offer.


- Student rate: You must provide a student ID card at your first trial session. This will be checked on an annual basis to maintain this rate.


- Concessionary rate: You must provide ID with proof of date of birth (passport or driving licence) to be eligible for this offer.


- Discounted offers: From time to time we may offer discounted rates on our memberships. Theses offers will be time limited to 3 months, after which point your membership will automatically switch to our regular membership pricing.

2. Class timetables

We change our timetable regularly throughout the year. We give you at least 30 days notice of any timetable changes.

We may on occasion need to make additional temporary changes over and above seasonal changes to our class timetable. If possible we will notify you of our intention to do this. 

3. About your membership fees

a. Weekly membership fees

Weekly membership fees are paid in advance by Direct Debit. This will be taken from your bank account on the day of the week that you elected to sign up initially.

 

b. Missing membership fee payments

If you don’t pay your membership fee on time, we or our processing agent will e-mail to tell you. We will continue to attempt to collect your subscription by Direct Debit unless you contact our membership team and arrange alternative payment. You may be charged a one-off non-payment fee of $20 for this.

Until your fees are successfully collected and your account brought back up to date your membership will be suspended and you will be unable to attend classes.

c. Fee changes

We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes. 

4. Suspending, cancelling or transferring your membership

a. Suspending your membership

You can suspend your membership with seven days written notice for reasons including injury and sickness. The maximum term of suspension is 30 days. 

Medical conditions: If you have a medical condition which prevents you from training temporarily, we allow an extended suspension period. Medical suspension periods can be a maximum of twelve months. We will require proof of your medical condition (such as a doctor’s certificate). We will suspend your membership upon receipt of doctor's certificate or other proof. 

When suspending your membership you will need to supply a re-start date; your membership fee payments will automatically re-commence on that date. You are responsible for ensuring that we have received written notice of your intention to suspend your membership and a re-start date.

If you wish to suspend your membership for other reasons such as holidays, you must provide 2 weeks written notice and a re-state date. The maximum period of suspension is 30 days.

b. How to cancel your membership

Should you wish to cancel your membership you must give us four weeks notice. Your membership will end 7 days from the fourth payment. You will be able to attend classes for 7 days after your final payment. 

Notices received after 17.30 will be deemed to have been received on the next working day. You are responsible for ensuring that we have received your written notice.

c. How to transfer your membership

Your membership is personal to you and cannot be assigned or transferred to another individual.
 

5. Our right to cancel your membership

We may cancel your membership immediately if you:

  • Break these terms and conditions

  • Put the health, safety or well-being of other members or our employees at risk

  • Allow other people to use your membership to attend classes

  • Engage in disruptive or violent behaviour
     

6. Our responsibility to you

We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue by anyone unless we have been negligent. If you have an accident or injure yourself at one of our classes you must report this to the instructor straight away.

7. Changes to these terms and conditions

We may change these terms and conditions. We will give you at least 30 days notice to inform you of any significant changes that may affect your membership and also publish the updated terms and conditions on our website.

These terms and conditions are effective from January 1 2020.

8. EOFY Sale Memberships

The First Base 6 month membership is available for all clients. This sale price entitles you to a maximum of 7 sessions per week. The membership is activated on the date of purchase and will expire 6 months after the date. This membership package is unable to be transferred or suspended at any time. The membership cannot be refunded unless the client becomes unwell or injured and receives a doctors certificate stating they are unable to participate in exercise.

The First Base regular membership is 20% off for a maximum period of 4 weeks. After this time, the membership will return to the full price membership for the remaining period of the contract. The minimum contract term is 16 weeks. This membership is unable to be transferred to another member.

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firstbasetb@gmail.com

272 Sturt Street, Townsville City 4810

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0402 847 154

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